IT Coordinator Job

Job Title: IT Coordinator
Description: Position Description IT Coordinator The Information Technology (IT) Coordinator is a member of the Customer Support Team. They are responsible for maintenance and internal support of McGladrey PCs, printers, servers and related equipment.
1. Provide level 2 end user support including but not limited to: • Monitor and respond timely to support tickets in the ITC queue(s). • Document Service Desk ticket tech notes for escalation or resolution of service requests. • Assist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company. • Send Corporate IT communications to internal customers 30%
2. Support and maintenance of PCs including but not limited to: • Complete PC setup and deployment for new employees using standard hardware, images, and software. • Train new employees on the use of PC and other networked equipment using standard training documents. • Assign users and computers to proper business groups in Active Directory. • Perform timely workstation hardware and software upgrades • Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC. • Coordinate with authorized vendor for PC hardware repair. • Monitor and remove virus, spy-ware, and other non-authorized software. • Maintain and/or coordinate PC hardware inventory. • Order and purchase standard equipment and software through approved vendors. 30%
3. Support firm software • Support Desktop Management with post-mass deployment issues of standard software. • Provide IT support for local software within their region. May coordinate support with a Product Champion • Upgrade local server software as necessary 10%
4. Participate in team and projects including • Regular scheduled regional calls. • Assist other IT Coordinators in the region, and/or company. • Proactively support Corporate IT and customer support changes and initiatives. • Test phases of changing hardware and software standards. • Monitor ticket queues to ensure SLAs and OLAs are met. • Utilize the standard Knowledgebase per standard procedures • Complete various projects and tasks as assigned as such; o IT focus groups o Reconciliation of Active Directory permissions as per internal securities audits. o Reconciliation of licenses associated with locally purchased software. o Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. o Tasks related to potential office remodels or relocations 10%
5. Maintain network file and print server • Update networked applications as required. • Maintain daily tape backup and off-site tape storage • Report file and server issues to the Service Desk for further assignment • Setup and maintain network printers, scanners, and multi-function devices. • Coordinate copier/MFD repairs with authorized repair vendor. 5%
6. Provide phone support in centralized VoIP locations 5%
7. Facilitate legal matters compliance with Internal Legal and IRM requests including • Complete legal hold workstations procedures and hard drive copies as requested. • Preserve backup tapes and other electronic media as requested. 5%
8. Other duties as assigned 5%
EDUCATION • High school diploma or GED TECHNICAL SKILLS • Working knowledge of hardware and applications including but not limited to: o Windows 2003 server, Windows XP, MS Office 2003 and 2007, Lotus Notes, Microsoft Active Directory, Norton Ghost, CA Unicenter service desk software, AVAYA VoIP phone systems, CCH ProSystem fx, Symantec Endpoint Protection, Symantec Backup Exec, PGP Encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB • Excellent verbal and written communications • Demonstrates a working knowledge of the technology tools required within assigned responsibilities • Effective organization and time management skills • Ability to manage multiple tasks • Strong attention to detail • Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. • Ability to work in a highly collaborative environment and consult effectively with employees at all levels. EXPERIENCE • 1-3 years relevant experience in customer service MANAGEMENT • N/A PREFERRED REQUIREMENTS • Bachelor’s degree
Your Move. You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. By understanding what’s important to you, we will create meaningful experiences that build upon your already rewarding career. McGladrey is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Learn why a career at McGladrey is the right decision for you.
Experience McGladrey. Experience the power of being understood.SMwww.mcgladrey.jobs
About McGladreyMcGladrey & Pullen, LLP operates under the McGladrey brand as the fifth largest U.S. provider of assurance, tax and consulting services, with nearly 6,500 professionals and associates in more than 70 offices nationwide. McGladrey & Pullen is a licensed CPA firm, and is a member of RSM International, the sixth largest global network of independent accounting, tax and consulting firms. For more information, visit www.mcgladrey.com, follow our Careers blog, like our Facebook Careers page, follow us on Twitter and/or connect with us on LinkedIn.EEO/AA
Location Street Address: 1230 Peachtree Street, N.E., Ste. 1700
City: Atlanta
State: Georgia

Region: National Offices
Position Type: Part Time
Job Type: Experienced
Degree Required: None
Travel Required:
Relocation Eligible:
Sponsor candidates who are not eligible to work in US: No

Requisition ID: SEMC8209

Nearest Major Market: Atlanta
Job Segments: Accounting, Consulting, CPA, Customer Service, Finance, Marketing, Service Desk, Social Media, Technology, Telecom, Telecommunications, Testing